FAQs

Frequently Asked Questions (FAQ)

  1. What payment methods do you accept?
    We accept a variety of payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment methods.

  2. How do I track my order?
    After your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress on our website or the courier’s tracking page.

  3. Can I change or cancel my order after it’s been placed?
    Once an order is placed, we are typically unable to make significant changes or cancellations. If you need assistance, contact our support team at contact@steallanix.com as soon as possible, and we’ll do our best to assist you.

  4. How long will it take for my order to arrive?
    Delivery times vary based on your location:

    • UK: 5–12 working days
    • USA: 4–12 working days
    • Rest of the World: 5–15 working days
      Please note that these are estimated times and can vary due to external factors.

  5. Do you offer international shipping?
    Yes, we ship globally! Shipping times and costs will depend on your location. For more details, please refer to our Shipping Policy.

  6. What is your return policy?
    Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return it within 30 days of receipt for a refund or exchange. Items must be in their original condition, unworn, and include all tags. Visit our Return Policy page for more details.

  7. How do I initiate a return?
    To begin a return, email our support team at contact@steallanix.com with your order number and the reason for the return. We’ll guide you through the process.

  8. Do you offer gift cards?
    Yes, we offer digital gift cards in various denominations. These can be purchased on our website and are delivered via email.

  9. Can I use multiple discount codes on one order?
    Only one discount code can be applied per order. However, you can use discount codes along with gift cards.

  10. What should I do if I receive a damaged or incorrect item?
    If your order arrives damaged or incorrect, contact us right away at contact@steallanix.com. Please include your order number and a photo of the item so we can resolve the issue promptly.